Indiana Geological Survey
IGS Customer Questionnaire

PURCHASED PRODUCT OR SERVICE
FIRST NAME LAST NAME





1. How did you hear about the Indiana Geological Survey?
Web site Professional Geological Societies
Geological Survey Publication Reputation
Other

2. How long have you used our products and services?
Never used Less than 1 year 1 to 5 years More than 5 years

3. Did you find the product or service you wanted?
Yes
No
Other


4. How did the following factors influence you when selecting your product and service?
  Unimportant Low Importance Neutral Important Very Important
Price
Selection
Recommendation
Scientific Content
Previous experience with IGS products and services


5. How satisfied are you with our products and services?
  Unimportant Low Importance Neutral Important Very Important
Quality
Price
Selection
Scientific Content
Provided the information you wanted


6. How satisfied were you with our customer service?
  Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Courteous
Prompt
Responsive
Knowledgeable


7. Is there anywhere else you would consider puchasing these types of products or services?
Comments

8.Would you like to subscribe to our free eGeo-Newsletter? It is sent via e-mail quarterly.
Yes
No
Email
*You can also follow the Indiana Geological Survey on Twitter at www.twitter.com/InGeoSurvey/


9.We appreciate your comments or suggestions about our products and services or any new product or service you would like us to provide.
Comments

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